Pleasure Speaking with You!: The Importance Of Customer Experience and Providing Results Tawnya Jackson (Author)
In today's ever-changing business landscape, providing exceptional customer service has become a critical component of success. In "Pleasure Speaking With You! The Importance of Customer Experience and Providing Results," author and customer support expert, Tawnya Jackson, offers a short and simple guide for anyone looking to become a great customer care representative.
Through easy-to-understand language and relatable examples, Jackson outlines the fundamental understanding of how to provide a great customer experience and why it is so valuable in every industry. She emphasizes the importance of treating customers with respect, empathy, and understanding, while also sharing practical tips on how to handle difficult situations.
More than just a how-to guide, "Pleasure Speaking With You!" is a career roadmap, setting readers up for success.
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